Due to the complexity of the furniture industry, it is almost a mission impossible to pre-define the accurate shipping cost for each product. –If we do not sell with very high price and then offer “FREE SHIPPING” or simply charge you VERY HIGH and SAFE shipping fee.
For shipping cost, there are 3 kind of situations:
- A. Some small products especially those flat packed and light weight items, they can be shipped by couriers. So the shipping cost is predefined accurately.
- B. Most of the other products are bigger or heavier than the maximum of the couriers can take, so we will use a shipping company. The shipping cost will be charged on the basis of cubic miters, weight and detailed shipping address. The shipping rate is pretty cheap for major cities like Wellington and Hamilton. For some small towns, it is pretty high and those rural or outside of the town delivery will be very expensive. --In this case, you can ask to pick up on call from the shipping company's depo in the town to save you a fortune
- C. For some very close delivers, that means in Auckland area, we can call a local shipping company to send a truck for your order. This is a small truck designated just for your order. The price starts from $50 per deliver. --Not per item, no matter how many items, up to a full truck load.
In case A you can see the detailed shipping cost already displayed on the product page. But if you are buying multiple items, maybe you can save on combined shipping cost.
In case B & C, the shipping cost will be preset to be an unpractical high cost, normally $999, for each item and displaying "Charge by location" on the product page. –This is to prevent you to check out directly with an un-confirmed shipping cost.
Please do not be scared on the unreal high shipping cost. You can simply submite the order without check out and wait for our staff to work out the accurate shipping cost and then change the very high preset shipping fee to be the actual cost. After that, you can check out with the updated link in “MY ORDERS” when log into “MY ACCOUNT”. –Sure you can give up the order if you think the shipping cost is no good or if you changed your idea on the order.
*in case you can not wait, you can call or email us asking to check your order and update the shipping cost ASAP
* We welcome the buyer to pick up or arrange his own shipping
* Anytime you have doubt on shipping cost, please stop before checkout, we can review the order and work out the accurate shipping cost for you.